常问问题
Shipping & Delivery
Why is my order shown delivered before I receive it?
Occasionally, carriers may mark a package as delivered while it is still in transit or awaiting actual delivery. In such cases, we suggest waiting up to 48 hours as deliveries can sometimes arrive later than initially expected. If the package does not arrive within this timeframe, please contact our customer service team for help.
Why is my order returned to sender or refused?
Orders can be returned to the sender due to incorrect addresses, delivery refusal, or failure to pick up the package after multiple delivery attempts. To resolve the issue, please verify your shipping address and ensure someone is available to receive the package. Contact us to rearrange delivery if your order has already been returned.
What can I do if the tracking service shows that the delivery of my parcel was unsuccessful?
If your parcel shows an unsuccessful delivery attempt, the carrier usually makes another attempt. Check the tracking information for any additional instructions or notes. Ensure that someone is available at the delivery location during the next attempt. If further assistance is needed, contact the carrier directly or our customer service team.
Order Issues
How do I change or cancel my order?
To change or cancel your order, please contact our customer service team as soon as possible. Orders can only be modified or cancelled before they are processed and shipped. We will do our best to accommodate your request, but please note that once an order has been dispatched, it cannot be changed or cancelled.
Returns and Refunds
̛When will I be refunded?
Refunds are typically processed within 5-10 business days after we receive and inspect your returned item. The refund will be issued to the original payment method used during purchase. Please note that the processing time may vary depending on your bank or credit card provider. If you have any concerns about your refund status, feel free to reach out to our customer support team for assistance.
Payments and Promotions
How are customs and duty fees treated?
Customs and duty fees vary depending on the destination country. These fees are typically not included in the purchase price and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing an order. If you have any questions about shipping or customs, feel free to contact our customer service team.
Product & Sizing
What size should I choose?
To find your perfect fit, please refer to our size guide available on each product page. The guide provides detailed measurements and conversion charts to help you select the appropriate size. If you’re still unsure, feel free to contact our customer service team for additional assistance or personalized recommendations.
How can I add an email address to my whitelist?
To ensure you receive our emails, you can add our email address to your whitelist or safe sender list. The process varies depending on your email provider. Generally, you can do this by selecting an email from us, finding the option to mark it as “Not Spam,” or adding our email address to your contacts. For specific instructions, please refer to your email provider’s help section.